Cancel an automation for multiple contacts by creating a new automation. This will stop the contacts at their current step in the automation. When adding them back to an automation, they will start at step 1. If you'd like to restart the contact from their current place in the automation, learn how to Pause an Automation
Cancelling an Automation or Sequence
The Perform Action section allows you to easily contact multiple contacts at once, make updates to multiple contact records, export a list of contacts, or archive contacts that no longer need to be active. You can also start an automation for multiple contacts in this section.
To cancel an automation for a group of contacts, follow the steps below:
- Select Automations from the top menu bar
- Select New Automation
- Name your Automation
- Choose Automation Object
- Keep step 1 as Trigger (Manual)
- Add an Action
Make your action "Cancel Automation" or "Cancel Sequence"
Activate the automation by toggling the "Active" toggle
Save your automation
Go into your "Contacts" section of your account
Click "Perform Action on Contacts"
Select the automation you just created
Finally, select the group of contacts you'd like to cancel the automation or sequence for
Complete the process. Now all of those contacts will have the automation/sequence defined in the newly created automation cancelled.
Once it has been cancelled, it must be restarted from the beginning. If you'd like to restart the contact from their current place in the automation, learn how to Pause an Automation