Automation Steps: Delays

Delays are steps in an Automation that allow you to control when the next step occurs. 

Delays Overview

The following Delays are available to add to your Automations

  • Minutes
  • Hours
  • Days

An example of when you might use a delay in an automation is sending a follow up email 24 hours after a contact opens an email.

Add a Delay

  1. Click Automations from top menu bar.
  2. Click New Automation or Search for the automation you would like to edit.


  1. Click the + and Add Delay, or drag and drop Delay onto your automation.


  1. Enter the Total Delay Time and select Days, Minutes, or Hours.
  2. Click Save.


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